Please read the following policy carefully to understand our procedures for returns and refunds.
- Returns Eligibility:
- Returns are accepted within 15 days from the date of delivery.
- The item must be in its original condition, unused, and in its original packaging.
- Changes of mind are not eligible for refunds post-confirmation.
- Refunds are not applicable if the ordered size aligns with our sizing specifications.
- How to Initiate a Return:
- Contact our customer service team via email at [email protected] or by 1 281 250 0247 to initiate the return process.
- Provide your order number, reason for return, and any supporting documentation or images.
- Return Shipping:
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service to ensure the safe return of your item.
- Inspection and Approval:
- Once we receive your return, it will be inspected to ensure it meets the eligibility criteria.
- If approved, a refund will be issued to the original payment method within 7 business days.
- Refund Policy:
- Refunds will be issued for the purchase price of the item(s) minus any shipping fees.
- Original shipping fees are non-refundable.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately.
- Provide clear images of the damaged or defective item for our records.
- Exchange Policy:
- At this time, we do not offer direct exchanges. Customers can return the original item and place a new order.
- Contact Information:
- Stockik
- Business Address: 275 Split Rock Ln, Jeffrey City, WY 82310, USA
- Phone No: 1 281 250 0247
- Email: [email protected]
- Amendments to the Policy:
- Stockik reserves the right to modify or amend this policy at any time. Any changes will be effective immediately upon posting on our website.